In late January, when most people around the world viewed the coronavirus as a remote medical crisis afflicting residents of China, I knew better. As a veteran journalist now teaching at China’s top university, I could see that the epidemic was likely, slowly but surely, to become a global pandemic. With no cure, rapid spread in new “hot zones,” and limited information available to the public, I realized that my professional and personal life was going to be changed significantly.
As co-director of Global Business Journalism, a master’s degree program created by the International Center for Journalists and Tsinghua University in Beijing, I knew that we would need to plan to conduct our spring semester “virtually” through an online platform rather than in the classroom in China. Like almost all of our international students, I was outside of China and unable to return to the locked-down campus.
For my program, this crisis became an opportunity, and Global Business Journalism began its spring semester on schedule and with all students in attendance via the Zoom online platform. Now that the coronavirus is understood to be a global threat, more than 100 American universities and hundreds of others around the world switched from in-person to online classes in the first two weeks of March alone.
This unanticipated disruption need not be a burden, if you are adaptable and innovative. “Online education is an opportunity to make coursework more customized and flexible,” writes journalist and educator Lisa Waananen Jones.
Here are 10 tips to make an online learning experience more rewarding:
- Pick the right learning platform
Your online learning site must be able to handle the number of people in your classes or meetings. You need to consider whether your budget can afford a “premium” plan or whether you are willing to accept the limitations of free sites (usually capping the number or participants or limiting the time of your sessions). Different sites offer various features, including images of each participant, chat capabilities (for the full group or individual members), and group meetings taking place at the same time inside of the class session. In addition to Zoom, other platforms recommended by techradar.com include Docebo, Udemy, Skillshare, WizIQ, Adobe Captivate Prime and SAP Litmos. Other choices with free options include Moodle, ezTalks Webinar, Fastmeeting and Articulate Storyline. Some platforms are offering discounts to schools and nonprofit organizations.
- Beta test your platform
As I was working with my Tsinghua School of Journalism and Communication colleagues to set up our virtual classrooms, the Iowa Democratic caucuses demonstrated to the world the risks of adopting new technologies without sufficient beta testing. The failure of the Iowa vote-counting app, which was not rigorously tested, was a massive embarrassment. I realized that failure was not an option for me. We moved quickly with small-scale beta testing of several platforms and chose Zoom. We followed up with a beta test of five staff members and then our first-year graduate students. Each was successful. We were ready for our official launch – all within a week.
- Focus on your community
If you don’t already have a social media chat group for your class, create one. (My Tsinghua class uses WeChat, but WhatsApp, Facebook and other platforms can work for you.) I interact with my students far more often than when we were on campus together, answering quick questions and offering tips and suggestions. As you focus on your community, it also is important to tailor your lecture content the new communication medium you are using. Don’t just transfer your lecture notes or PowerPoint presentations to an online format. You need to communicate differently than in class. There is no natural interaction of professors and students. Students online don’t raise their hands or give you a non-verbal clue that they’d like to participate in a discussion. You will need to invite people into the classroom give-and-take and make them feel welcome. You can build student feedback into your lectures through simultaneous social media chats or online surveys.
- Think visually
Yes, I advise journalists to “think visually” in my new Multimedia Reporting textbook (Springer, 2019). But it is important to think visually as an online professor, too. The most boring way to teach is to be a talking head. I started with my virtual classroom set. As the son of a scenic designer for Broadway and opera, I created a backdrop for my lectures. A pair of life-sized terra-cotta warriors that I shipped home from Xi’an frames the shot of me in my makeshift home studio. On a more substantive note, I try to vary the images on the screen at any one time, whether still shots or videos. I have scrolled through best-practices examples on my screen and even conducted live searches of online databases to illustrate points I am trying to make. Of course, there’s always a risk that one of your visual exercises could go awry, but that’s part of the excitement of live TV.
- Lower expectations
Inevitably, something will go wrong in real time: The streaming video, someone’s audio, someone’s internet connection, the live chats, the advanced functions on your platform. Patience is important. As long as your students understand that this virtual classroom might not be perfect, everyone will be a bit less anxious if they experience an “oops” moment.
- Get plenty of rest
Teaching online takes more energy than teaching in the classroom. It’s like being on live television. Try to get a good night’s sleep before each performance. (And always have a cup of water, tea or coffee nearby.)
- Be forgiving of your students’ complications
My remote-teaching experience is unusual. My students span 22 time zones. My class begins at 9 a.m. on the east coast of the United States. For my students, that means 10 p.m. in Japan and Korea, 9 p.m. in China, 5 p.m. in Oman, 3 p.m. in South Africa, 2 p.m. in Europe, and 6 a.m. in Vancouver and Los Angeles. Some students, cloistered in their parents’ homes, have to whisper so they don’t awaken slumbering relatives. I have allowed some students to present “oral” reports through the group chat function. Remember: It’s not the students’ fault that our spring semester has become so complicated.
- Give your students individual attention
It’s important to build or maintain relationships with everyone in your class. That becomes particularly important when you cannot engage in the basic social interactions of a classroom setting. Instead of having my regular weekly office hours, I feature “virtual office hours” at times arranged with each student. Because some students are shy, I have reached out to schedule meetings in advance of major assignments. I leave a few minutes after every lecture for students who want to hang around in the virtual classroom and ask me any questions on their minds. I also respond to social media messages or email from my students within the day (or sooner, if practical). I believe it’s important to show students that you care about their learning experience and their progress.
- Remain physically active
Over the first few weeks of my online teaching experience, I found that I sometimes felt lonely or irritable. I was accustomed to the give-and-take with students, and the social camaraderie of my office. To overcome a sense of isolation, I make sure to exercise regularly. My colleagues and students in China have developed much more creative coping mechanisms during their weeks in quarantine. Those of us free to move around in our hometowns must act responsibly, but we don’t want to cloister ourselves and live in a world of irrational fear.
- Rely on your teaching assistant or office staff
Teaching remotely requires more work than teaching in the classroom. It requires more coordination, communication and logistical planning than normal courses. It is vital that you empower your teaching assistant or office staff to remind students of upcoming assignments, guest lectures and schedule changes. And remember to say “thank you” to the staff that helps you.
“It will be hard to give up, even temporarily, the close colloquy and individual attention that defines Amherst College,” she wrote, “but our faculty and staff will make this change rewarding in its own way, and we will have acted in one another’s best interests.”
This article was written for cross-posting on the International Journalists’ Network (IJNet).
The coronavirus can’t stop the Global Business Journalism program from its mission to train reporters worldwidePosted: February 26, 2020
I was at home during Tsinghua University’s winter break when news of the coronavirus outbreak made its way into Chinese and international media in January.
As soon as I read about the deadly epidemic, I knew that my life, and my students’ lives, would be significantly disrupted. Little did I know that it also would turn into an opportunity for me and my Tsinghua School of Journalism and Communication colleagues to experiment with innovative distance-learning tools, offering our students the chance to continue their education in new and exciting ways.
Despite some initial optimism in Chinese media, it was clear that the epidemic that started in Wuhan was out of control. With 35 years of experience as a journalist in the United States, I had experience in separating facts from rumors, and calmly carrying on in times of upheaval and panic. As international co-director of the Global Business Journalism program, a prestigious English language masters program at Tsinghua University, I immediately focused on my students.
Half of our Global Business Journalism students are Chinese, and they were home with their families. Our international students live in more than 20 countries around the world. Our office found out where they were and how they were doing. (They were all healthy and surprisingly calm.) Most were home with their families overseas, though a few students remained in China during the winter break, either on campus or with relatives in China.
My next priority was to prevent panic while honestly sharing the facts available to GBJ’s leaders. I realized it was important for our program’s global website, GlobalBusinessJournalism.com, to provide reliable, timely, accurate information about the coronavirus and its impact on Tsinghua students.
Early optimism, fueled by upbeat coverage in some Chinese media, led some people in our GBJ community to believe that spring semester classes would resume on campus with minor delays. As someone who has coped with emergencies as a reporter and manager, I strongly believed that there was more than a 90 percent likelihood that we would not be able to return to Beijing any time soon.
Well, unfortunately, I was right. Chinese government officials instituted quarantines around the country, and intercity travel was severely restricted. Almost every other country canceled all flights to and from China. Our students, even if they wanted to, could not return to Beijing.
Out of necessity came opportunity. Through conversations on Skype and WeChat, my colleagues and I discussed ways to create virtual classes so we could resume classes as scheduled on Feb. 17 and give students a valuable educational experience. The university’s visionary leadership had the same idea, and aggressively pursued solutions.
Tsinghua tried to create a proprietary online learning platform, but the beta tests showed that it wasn’t ready for widespread use. We needed to find a stable, reliable platform for online classes.
We also had a logistical problem. Global Business Journalism students are spread out over 22 time zones. It was almost impossible to find a time that would work for everyone. For my advanced news writing class, we settled on 8 a.m. in Washington, which is 2 p.m. for my students in France and Spain, 3 p.m. in South Africa, 5 p.m. in Oman, 9 p.m. in China, and 10 p.m. in Japan and Korea. Thank goodness Global Business Journalism students are flexible and adventurous.
Then came the Iowa caucuses in the United States on Feb. 3. As odd as it sounds, the massive technology failure in Iowa played a key role in our Chinese academic experience. The Iowa Democratic Party didn’t properly beta test its new app, and the result was disaster. It was a PR disaster, but, more importantly, it was a failure that did not serve their customers: Iowa voters, the media and the American public.
I realized it was vitally important to carefully test platforms in advance so we could provide a positive experience for the students. Our international journalism staffer, Li Chengzhang, and my teaching assistant, Wan Zhixin, tried a few and concluded that a conference app called “Zoom” was our best prospect. The university and Zoom’s Chinese subsidiary reached an agreement to let students use the platform for free until June. We beta tested the app repeatedly: once with just four of us, then a “dry run” with the entire first-year Global Business Journalism class. Then we were ready for classes, or so we thought.
Of course, there were a few glitches caused mostly by the varying qualities of internet connections around the world. But our class was an educational triumph. Students could see me, hear me, see my PowerPoint presentations, and see articles that I had called up on my computer screen for analysis. All of the other Global Business Journalism program’s classes proceeded without incident, and the student reaction was overwhelmingly favorable.
“Even though the virus has resulted in the [journalism] school having to use a virtual classroom, it’s still brought so many good stories to the front page,” said Hai Lin (Helen) Wang, a GBJ master’s student from Canada who has been staying with her grandparents in Tianjin. “I hope we can all take advantage of this time.”
I conducted the first class from my dining room table in Arlington, Virginia. For the second class, I created a China-themed classroom in my basement, with two life-sized terracotta warriors from Xi’an in the background.
I feel heartened by the outpouring of support from around the world. A typical message came from said Ralph Martin, an emeritus professor of computer science at Cardiff University in Wales and a former guest professor at Tsinghua. “I hope your online courses go well and things will soon be back to normal,” he wrote in a note shared on university social media accounts.
I’m taking this one week at a time. We could have a technological meltdown any week. But I am cautiously optimistic. And I am looking for the silver linings in this dark cloud. For one thing, I can now ask prominent journalists, academics or policymakers in Washington, Europe or Africa to join our class in real time.
I have great sympathy for everyone who has gotten sick, and mourn those who have died in the coronavirus epidemic. I feel a sense of empathy for the billion-plus people whose lives have been upended. While my academic routine has changed significantly, I can’t say that I have suffered, like so many of my friends and students in China. I think of them (and talk to them) every day.
In good times and in these challenging times, Tsinghua University has inspired me to become a better person and a better teacher. As a professor who loves teaching the brightest aspiring journalists from around the world, I owe it to my students to give them an educational experience that they will always remember … in a good way.
The world gave us lemons, and we are trying to make something sweet out of it. As one of my Texas friends said to me: “Lemonade, Rick. Lemonade.”
>>> Are you interested in applying to join Global Business Journalism or do you know a college senior or young journalist who would be interested in pursuing a master’s degree in the program? Here’s a link for admissions information.