The coronavirus can’t stop the Global Business Journalism program from its mission to train reporters worldwidePosted: February 26, 2020
I was at home during Tsinghua University’s winter break when news of the coronavirus outbreak made its way into Chinese and international media in January.
As soon as I read about the deadly epidemic, I knew that my life, and my students’ lives, would be significantly disrupted. Little did I know that it also would turn into an opportunity for me and my Tsinghua School of Journalism and Communication colleagues to experiment with innovative distance-learning tools, offering our students the chance to continue their education in new and exciting ways.
Despite some initial optimism in Chinese media, it was clear that the epidemic that started in Wuhan was out of control. With 35 years of experience as a journalist in the United States, I had experience in separating facts from rumors, and calmly carrying on in times of upheaval and panic. As international co-director of the Global Business Journalism program, a prestigious English language masters program at Tsinghua University, I immediately focused on my students.
Half of our Global Business Journalism students are Chinese, and they were home with their families. Our international students live in more than 20 countries around the world. Our office found out where they were and how they were doing. (They were all healthy and surprisingly calm.) Most were home with their families overseas, though a few students remained in China during the winter break, either on campus or with relatives in China.
My next priority was to prevent panic while honestly sharing the facts available to GBJ’s leaders. I realized it was important for our program’s global website, GlobalBusinessJournalism.com, to provide reliable, timely, accurate information about the coronavirus and its impact on Tsinghua students.
Early optimism, fueled by upbeat coverage in some Chinese media, led some people in our GBJ community to believe that spring semester classes would resume on campus with minor delays. As someone who has coped with emergencies as a reporter and manager, I strongly believed that there was more than a 90 percent likelihood that we would not be able to return to Beijing any time soon.
Well, unfortunately, I was right. Chinese government officials instituted quarantines around the country, and intercity travel was severely restricted. Almost every other country canceled all flights to and from China. Our students, even if they wanted to, could not return to Beijing.
Out of necessity came opportunity. Through conversations on Skype and WeChat, my colleagues and I discussed ways to create virtual classes so we could resume classes as scheduled on Feb. 17 and give students a valuable educational experience. The university’s visionary leadership had the same idea, and aggressively pursued solutions.
Tsinghua tried to create a proprietary online learning platform, but the beta tests showed that it wasn’t ready for widespread use. We needed to find a stable, reliable platform for online classes.
We also had a logistical problem. Global Business Journalism students are spread out over 22 time zones. It was almost impossible to find a time that would work for everyone. For my advanced news writing class, we settled on 8 a.m. in Washington, which is 2 p.m. for my students in France and Spain, 3 p.m. in South Africa, 5 p.m. in Oman, 9 p.m. in China, and 10 p.m. in Japan and Korea. Thank goodness Global Business Journalism students are flexible and adventurous.
Then came the Iowa caucuses in the United States on Feb. 3. As odd as it sounds, the massive technology failure in Iowa played a key role in our Chinese academic experience. The Iowa Democratic Party didn’t properly beta test its new app, and the result was disaster. It was a PR disaster, but, more importantly, it was a failure that did not serve their customers: Iowa voters, the media and the American public.
I realized it was vitally important to carefully test platforms in advance so we could provide a positive experience for the students. Our international journalism staffer, Li Chengzhang, and my teaching assistant, Wan Zhixin, tried a few and concluded that a conference app called “Zoom” was our best prospect. The university and Zoom’s Chinese subsidiary reached an agreement to let students use the platform for free until June. We beta tested the app repeatedly: once with just four of us, then a “dry run” with the entire first-year Global Business Journalism class. Then we were ready for classes, or so we thought.
Of course, there were a few glitches caused mostly by the varying qualities of internet connections around the world. But our class was an educational triumph. Students could see me, hear me, see my PowerPoint presentations, and see articles that I had called up on my computer screen for analysis. All of the other Global Business Journalism program’s classes proceeded without incident, and the student reaction was overwhelmingly favorable.
“Even though the virus has resulted in the [journalism] school having to use a virtual classroom, it’s still brought so many good stories to the front page,” said Hai Lin (Helen) Wang, a GBJ master’s student from Canada who has been staying with her grandparents in Tianjin. “I hope we can all take advantage of this time.”
I conducted the first class from my dining room table in Arlington, Virginia. For the second class, I created a China-themed classroom in my basement, with two life-sized terracotta warriors from Xi’an in the background.
I feel heartened by the outpouring of support from around the world. A typical message came from said Ralph Martin, an emeritus professor of computer science at Cardiff University in Wales and a former guest professor at Tsinghua. “I hope your online courses go well and things will soon be back to normal,” he wrote in a note shared on university social media accounts.
I’m taking this one week at a time. We could have a technological meltdown any week. But I am cautiously optimistic. And I am looking for the silver linings in this dark cloud. For one thing, I can now ask prominent journalists, academics or policymakers in Washington, Europe or Africa to join our class in real time.
I have great sympathy for everyone who has gotten sick, and mourn those who have died in the coronavirus epidemic. I feel a sense of empathy for the billion-plus people whose lives have been upended. While my academic routine has changed significantly, I can’t say that I have suffered, like so many of my friends and students in China. I think of them (and talk to them) every day.
In good times and in these challenging times, Tsinghua University has inspired me to become a better person and a better teacher. As a professor who loves teaching the brightest aspiring journalists from around the world, I owe it to my students to give them an educational experience that they will always remember … in a good way.
The world gave us lemons, and we are trying to make something sweet out of it. As one of my Texas friends said to me: “Lemonade, Rick. Lemonade.”
>>> Are you interested in applying to join Global Business Journalism or do you know a college senior or young journalist who would be interested in pursuing a master’s degree in the program? Here’s a link for admissions information.
It’s time for Christmas holidays with the family in America. After working and living in China for six and a half years, I now experience culture shock each time I return to Washington.
Empty sidewalks. Empty subways. Clean air. Polite people. Polite drivers. (Yes, by Beijing standards.)
I also appreciate those American characteristics that are so deeply ingrained that I can’t change, no matter how hard I try to adapt to my surroundings in Beijing. Here is a list of some of those American traits that give me reverse culture shock – and some I can’t shake.
- American food portion sizes are obscene. The steaks are enormous. And so are the plates. No wonder people eat so much. No wonder we’ve become a super-sized society.
- Americans eat way too quickly. Maybe it’s the chopsticks that have slowed me down. But I seem to be the last person finished with my meal each time I return to the U.S. Eating slowly improves digestion and helps you lose weight. Another reason there are so many obese Americans with heartburn.
- Most of the world doesn’t share America’s obsession with junk food, fried food and gloppy, sweet sauces. I have to admit it: I love good French fries (especially in Belgium). But do we have to eat everything fried, or cooked in/with bacon.
- Americans are impatient. We want what we want when we want it. We don’t like to wait in lines. We like our customer service to be friendly. (But not too “have-a-nice-day” saccharine.) Basically, we want service. Most of the world isn’t like that. They wait in lines. In England, the queue up. They don’t complain. I’m American. I complain. I can’t help it.
- Guns. Rifles. Machine guns. The rest of the world will never understand the fascination of so many Americans with weapons of death and destruction. Try explaining to Chinese (or Europeans, or Africans) why the U.S. Supreme Court says Americans have the right to own and use assault weapons. You can talk about the Founding Fathers and the anger at British soldiers for billeting themselves in private homes. You can talk about militias and suspicion of too much government power. Almost nobody agrees.
- American football does not translate. While NBA basketball enjoys a rabid following in China, and the NHL has a modest cadre of ice hockey fans, the National Football League does not compute. Modern-day gladiators and physical freaks ripping each other’s heads off for the pleasure of the masses and the profits of the few. OK, every society has its peculiar attractions. We don’t eat duck paws or pig’s brains in America, after all.
- The Electoral College just cannot be explained. America is a democracy, right? We tell that to people around the world. But the presidential candidate with the most votes wins? No, she doesn’t. The only things harder to explain than the logic of the Electoral College are gerrymandering and the fact that California and Alaska have the same number of senators. Democracy. In theory: great. In practice, it’s complicated. But better than the alternative.
- What is a Kardashian? The peculiarly American trait of people being famous for being famous is a hard one to explain.
- Binge-watching is unheard of. Most people from most countries don’t sit in front of a screen for days on end and watch a TV series. They find the modern American habit a bit amusing, if baffling.
- More food differences: Americans expect ice in their drinks. Americans expect cold beer. Americans expect free refills on (most) drinks. After six-plus years, I’ve given up ice. But I prefer my beer chilled, not room temperature.
- Americans are caffeine addicts. The morning cup of coffee is American (and European). It’s definitely not Chinese, at least yet. Every visiting professor in my program asks where they can get a morning coffee fix. I now find this American addiction to be amusing. I prefer some nice Chinese tea.
- Americans tip. A lot. And they tip a lot of people. Chinese people don’t tip. Some students of mine, visiting Washington, asked if they had to tip the waiter at a bar-and-grill. After all, the bill already was $30 per person, including tax. Yes, I sternly replied. It’s not optional.
- Americans drive on small errands. In the U.S., people drive to the grocery store, drive to the pharmacy, drive to the library, drive to restaurants. It’s the default means of transportation. I still have to readjust each time I return. I’m so used to jumping on the subway or my bike.
- Americans are very old-fashioned when it comes to paying for products. Cash is almost obsolete in China. Electronic payments via AliPay or WeChat Pay are the norm. Americans use credit cards, many with big annual fees and high interest rates. A lot of Americans still carry cash. How 20th century.
- Americans stubbornly cling to their weights and measures. Almost every country in the world has gone metric. Not the US of A. Every American expat has to translate their heights, weights, volumes and temperatures. Since I’m mathematically inclined, it’s easy. Other Americans just give up. But when they say it’s 32 degrees, they mean it’s freezing. People in China are baffled because they seem to be saying that it’s 90 degrees (Fahrenheit) – 32 degrees Celsius. By the way, I am 168 cm tall.
- You can’t always get what you want. Some food favorites from the U.S. are not popular in China: Bagels, donuts, rye bread, corned beef, cheese, queso, hummus, cream of mushroom soup. We have to be patient and wait for the next trip home.
- Chinese have a different version of Christmas. Yes, there are Santa Clauses, Christmas trees and Christmas songs across China. ‘Tis the season for conspicuous consumption. What’s missing? In a sentence: The Chinese Christmas does not have Christ and does not have a mass. Merry Christmas, everyone!
Do you have any more cultural differences to add to the lift? Post a comment.
One of the realities of living in China is that I must communicate differently with friends and family.
No more drinks at the National Press Club. Cell phone calls and individual emails are an inefficient way to communicate with a large number of people.
So how have my communications methods evolved? Here are my five most frequently used sources — dominated by social media.
It is my lifeline. It is how I share my life experiences and travelogue through words and images. It reaches a large audience instantaneously. And it is my primary method of chatting with friends in America and Europe. The only problem is that Facebook is blocked by the Chinese government, so it is necessary to climb the Great Firewall of China to use it. That occasionally means some unplanned days of Facebook blackout.
I had never heard of WeChat when I arrived in China. I knew that Weibo was the Chinese combination of Facebook and Twitter. But I quickly learned (taught by my students) that WeChat is far superior. Almost nobody uses email in China. WeChat is the preferred means of communicating. Its “moments” feature allows you to post updates and photos like Facebook. And group chats allow me to communicate instantaneously with everyone in my class — or with a group of friends heading to dinner. It’s great. And there’s nothing in the U.S. quite like it. Yet.
I hadn’t realized just how much drivel gets posted on Twitter until I left the United States. So many American political reporters post so many unimportant updates. So many politicians have nothing to say. So many words (140 characters at a time). So little value. When I came to China, I spent a month “unfollowing” people who offered little insight and added some of the best tweeters in China. Now, once again, Twitter has value to me. But it is no longer my number one social media source, like it was when I was a reporter in search of breaking news, 24/7.
In the past week, I have Skyped with people in Africa, Iran, Pakistan, Malaysia, Thailand, Texas and France. It is the most cost-effective way for me to do my job as an academic. The quality is usually decent, though, as with everything in China, technology is hit or miss. But Skype allows me to see Pam regularly and to communicate with friends from America to Europe to Asia. I also spend less on long-distance calls today than I did as a college student at the University of Pennsylvania. Thank you, Skype.
My students don’t use email. My colleagues rarely use email. Email is a very “Y2K” thing. But I still use it. It’s the best way to send documents or memos. And it’s the best way to have lengthy exchanges. It’s the only “old-fashioned” way I communicate.
Funny thing: None of these five methods of communication had been invented when I started my career as a journalist. My, oh my, how technology has changed our world.